The way we communicate has changed thanks to mobile phones, not only because of instant messaging but also because of the many options we have to make video calls. This, however, is not exempt from errors that in most cases have a simple solution, we will show you what you should do to try to fix the most repeated problems with video calls on Android phones.
Although each problem has a specific solution that you should try first, it will be convenient for us to listen to the rest of the options, what we least think could allow us to talk again and see each other with friends or family who are far from us. Being connected is very important and for a small failure we are not going to give up.
I can’t see or hear video calls
When we have already answered the call and the image is not seen or we cannot hear the other person, the first thing we will do is make sure that we are not covering the front camera or the microphone that is usually located at the bottom of the device, for where we hold it. If this is not our case, we have to try the following steps to fix video calls on Android phones and keep us connected.
Check permissions
No matter the application we use to make video calls, this bug extends to all apps and solving it is very easy. The mobile needs access to the camera and the microphone to work and otherwise it will be impossible for us to work.
To solve this we have to enter in our Android mobile to Settings> Applications> “Select the app we use”> Permissions and accept them for the camera and microphone at least, but some apps also need access to storage.
Clear app cache and data
For some reason our mobile may have suffered failures with the application we use it to make video calls , the best thing to do is restart it and make it work again as the first day is to erase all the data associated with it so that it works again.
This time we are going to go to Settings> Applications> “Select the app we use” and then we will enter Storage. Here we have to clear both the cache and all the data, so that when we start the application again it starts as if it were totally new.
Video calls are constantly cut off
Although technology has evolved a lot in recent years and making video calls has become very simple thanks to mobile phones, we can be affected by cuts in video calls that make it difficult for us to have a conversation or see the image that the other person shows us.
Approach the WiFi router
The first thing we should think about if we are at home is that the WiFi range is not ideal at the point where we are and if we move from habituation to where we have the router, we will see how the problems with video calls are solved. If the problem is not ours, it may be the person with whom we are connected.
In mobile data, look for a place with a better connection
However, if we are using mobile data in our tariff, we have to think that inside the house, building or certain areas the coverage is not the best and therefore the speed also suffers. Apps automatically lower the resolution but if they cannot lower it further, cuts will occur. To fix this we can only move around or check if we still have megabytes this month.
Problems answering video calls on Android
Can’t even connect video calls? Then the error would not have to be related to anything that we have seen before and will focus on a compatibility or application problem in question. We can make video calls with other applications or follow the following steps.
Update the apps
Entering the Play Store from the mobile and then taking the menu, we will see the “My applications” section. Inside we will know if there are new versions for the app we use or even for some servers that the mobile needs to function correctly.
It is very important that we keep it updated or if we will have to continue seeing how it is impossible to fix video calls on Android .
Check for mobile updates
The mobile also does not hurt an update from time to time and to check if there is one available we only have to access Settings> System> Updates, which in some models can change depending on the customization layer. Both the security patches and the new versions can bring changes that mobiles need to be able to repair video call problems on Android and carry them out normally.