The bugs that can appear in mobile phones are many. However, all of them, to a lesser or greater extent, continue to allow us to make calls or consult online content, except when the mobile is turned off by itself without prior notice. This error is one of the most headaches that will cause us, making us rethink what is happening and if there is any way to solve it.
There is no specific reason that can lead to this problem, since there are several circumstances that can lead us to this problem with the shutdown of the mobile . In order to give you the solution, we are going to go through all the situations that may have led to this failure, giving you the steps to follow to fix it in the best possible way.
The solution: upgrade
What we always recommend, and in most cases it fixes the problems for us, is an update of the phone. Developers and brands can sometimes make mistakes that are quickly fixed with a security patch. This occurs especially in new mobiles that have been launched on the market, so as soon as you turn on the mobile we recommend you check for new updates.
This is very quick and easy, because you only have to enter Settings> System> System updates. The steps may change slightly depending on the customization layer, but ultimately you can go into settings and help you from the upper search bar to put updates. Once the update is completed, we will find the problem resolved and the mobile will not turn off only at the worst possible moment.
In other cases, the mobile has been working well, but when a new update arrives we find that it has started to turn off automatically . This error should be known by the brand and that is why we invite you to contact the technical support of the device and thus be able to know detailed information. We can also go to social networks or forums to find out if the problem only affects us or, on the contrary, it is something general that is being worked on as soon as possible.
It turns off, but it has a battery …
One of the first details that we must look at is if we can turn it on again later, thus knowing the percentage of battery we have. If we are able to verify that we had more than enough battery and that, when turning on, it remains the same, we are narrowing down the reason for the problem.
Calibrate the battery as a solution
In case there is no apparent failure in the battery, to make sure we have to calibrate. We will do this as follows. The first thing we will have to do is fill the mobile battery completely. So you have to plug it in and wait until it is 100% complete.
Once it is completely complete, it will have to be left connected for a few more minutes. Afterwards, it is the turn to discharge the power of the mobile completely. When it turns off by itself, we must leave it for at least four hours before connecting it to the power again. After this, it will be necessary to let its percentage fill up to 100% of its capacity.
This method improves battery performance and extends battery life. What is not recommended is to download applications to perform the calibration, since they can contain malware, perform a false calibration and even affect your performance.
Replace it
In case we have been able to verify that the battery drops quickly or makes extreme fluctuations, we find the problem identified. We can also find a problem in the battery when the mobile is turned off with a percentage of battery and when it is turned on again it has much less battery. This error is the cause that the mobile turns off by itself and to solve it we have to think about changing it.
It is difficult to change the battery without damaging the mobile, so we advise you to check if the mobile has a warranty and find out what the warranty of the battery on your mobile is, since it is usually different from the rest of the terminal. In any case, changing the battery will be the solution so that the mobile does not continue to drag this failure that will continue to grow.
Auto power off?
Believe it or not, there are many smartphones that include a function to automatically turn off the terminal. And worst of all, not a few users forget that they have set the automatic shutdown mode . Therefore, even if it is a normal device configuration, it can be disguised as one more device failure. But, to verify that it is not activated, we will only have to go to Settings and write in the search box Automatic On / Off or similar. If this setting is enabled, we will only have to click on the switch to deactivate this functionality.
Scarce storage
Another possible reason is that the mobile device contains an excessive amount of files in the cache, in addition to that the storage space is insufficient. Therefore, this situation can lead to different internal failures, including the unexpected shutdown of our mobile phone.
However, rest assured, it has an easy solution. In this case, we would only have to enter its settings and delete the residual files , in addition to uninstalling the applications that we do not use and freeing up at least 20% of the phone’s storage. The best thing, therefore, is to go through the Storage section within the settings and manage the internal memory of our terminal to be able to eliminate all the files and software that we do not need on the mobile phone.
Temperature is a possible cause
One of the reasons that may be causing the mobile to turn off unexpectedly is the ambient temperature. It is not advisable to take your mobile to the beach, nor to be exposed to low temperatures. It is recommended to always keep it between 20 and 30 degrees, so that it lasts in the best way for as long as possible.
If we are one of those who leave the mobile in the sun in the car or take it to the mountains on snowy days, we could be benefiting from the fact that the mobile turns off by itself. And not only this, but we would also be helping only to make the degradation of this internal component of the mobile device greater. So, when the time comes, we will make its useful life end sooner than we expected.
Uninstall suspicious apps
Although it is difficult to come across viruses or threats in official application stores, it can also be the case. We recommend that you uninstall all those games or applications that we don’t really use too much and are not known as well as widely downloaded. This could be the problem that is causing the mobile to turn off.
Even more so we have to uninstall and delete applications or games that we have not installed from Google Play or the App Store, doing it from the browser. The risks that this entails can start with random reboots and shutdowns , but could end with data theft or other situations.
Therefore, we recommend that you always download apps from the official application store of your mobile phone, in most cases it will be the Play Store. And if you have recently downloaded an app, and it is since then that this problem has arisen, you should eliminate it immediately, since it is surely directly responsible for this failure on your mobile phone.
Hard Reset never fails
Although we have deleted the game applications that we have, the shutdown problem may continue to persist. As with a failed update, where this keeps happening. In these extreme situations, we have to choose to save all the photos and files on other devices, and then erase everything on the mobile and leave it in the factory state with the Hard Reset.
We can do this with small changes in the Android customization layers, although in general the steps to follow are the following:
- We turn off our mobile.
- Then we press the power button and volume down at the same time until we see the Android logo.
- Now we move with the volume up and down keys, accepting with the power button.
- We choose ‘Wipe data’> ‘Factory reset’ and accept with the power button.
- Finally, we repeat the process with ‘Reboot system now’.
When we turn on the mobile we will run into a new configuration, after completing the process we invite you not to put the files and other content until you are sure that the mobile no longer turns itself off and, therefore, is completely repaired.