Having problems with Alexa? Alexa not responding to your voice? There are several reasons why these problems occur. It is possible that the virtual assistant has problems recognizing your commands, that there are problems with the Internet connection… But do you know what you have to do to solve this error?
It is not strange that Alexa does not answer
One of the best voice assistants is Alexa. Amazon’s solution has a good number of voice commands with which to get the most out of it, as well as a range of smart speakers that will allow you to choose from a wide catalog. But it is also true that it is not infallible and that, like all technological products, it can also have some (specific) failures.
In the same way, Amazon’s voice assistant has thousands of compatible devices so that you can give all kinds of commands with which to make the most of its possibilities, so it is quite normal that we ever come across a related problem that prevents it from working . normally .
And, sometimes, it does it with hardly any response to the commands we ask for. But you don’t have to get discouraged or put it away in a drawer: is your Echo Dot failing? The good thing is that there are solutions , and the truth is that they are very valid for everyone. It could be due to a WIFI connection interruption or another frustrating mishap.
Look at the speaker ring lights
Thus, and recognized as the smart speaker as a reference, it is one of the most complete on the market, if not the most, ignoring those specific failures when it says ‘ sorry, I didn’t understand you ‘. Apart from those occasions where voice recognition fails, the problem can go further, not responding to any of the requests you make.
If you think there is no apparent reason, there must be something that caused the failure. The first thing to understand is that if there are no external noises or circumstances that can confuse the speaker microphones, then the origin is somewhere else on the Amazon Echo.
Firstly, you must check if it has an Internet connection, its main engine to be able to work, needing a constant WiFi network . The problem may come from the home router or from a failure with the Amazon servers. To detect this, the company created a series of lights for the speaker ring on the speaker, which try to show a different situation. Their meanings are as follows:
- Blue. Speaker is listening correctly.
- White. Appears when you change the volume.
- Yellow. There is a pending notification.
- Red. The device is muted you pressed the microphone off button
- Purple. Wi-Fi settings failed or you are in Do Not Disturb mode.
- Orange. The device is trying to connect to the Internet.
- Green. You are receiving a call.
Ask him if he heard you and other solutions
In the same way that sometimes we search for something on Google and do not get the result we want, searching the Internet or ordering something from Alexa is not as simple as saying the first thing that comes to mind. It should be, but there is still a lot to be done in speech recognition and artificial intelligence. For now, it’s about teaching Alexa and learning ourselves along the way. Hence we can find some failures.
That is when, heeding the generic solutions that Amazon offers us in its official help, we have a list of resolutions to solve any problem related to your smart speaker or compatible device.
- Use the power adapter that came with the device.
- Check that the Internet connection is working.
- Check that the device is not muted . You will know because the indicator is red.
- Press the Action button on your Echo device to see if Alexa responds.
- Unplug the device and plug it back in .
- In addition to these tips, Amazon suggests more specific solutions. Some are obvious, like speaking to Alexa clearly and naturally . Although this is a very subjective thing. A good tip is that, if he doesn’t understand you at first, rephrase the question .
- You can also try asking Alexa if she heard you to see if she responds.