If you are a Movistar customer or have an active Movistar Plus+ Lite subscription and, in addition, you have a Samsung Smart TV, you have a problem. In recent days, reports have been accumulating that the blue operator’s television is not available on some models of the South Korean brand.
What is happening between Movistar and Samsung so that we cannot enjoy their content?
Movistar Plus + cannot be seen on all Samsung
In recent days, many users trying to access the Movistar Plus+ app are encountering the following error message. “Service error. The service is currently unavailable. Please try again later. Thank you» .
The reports are emerging both on social networks and in the Movistar forums, where, to the explanation of some users of their problem, others confirm that the same thing happens to them. The peculiarity is that everyone agrees that it is a specific error of some Smart TVs of the Samsung brand , since they do not have problems when accessing their account in other types of devices and we have even been able to verify today that in other televisions of the brand works without problems.
Jesus Garcia Jurado@jesusgarcia_11@movistar_es there is no way to solve this in the TV APP. I see that it is happening to more people who have a Samsung. I have tried to get a solution and it has not been possible until now. What do we do? 🤷🏻♂️ https://t.co/RIBFJ2vZc3October 09, 2022 • 20:39two
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I have a Samsung Smart TV and when I want to log in with the Movistar app, it gives me a service error. It only happens to me on this device as I can sign in on iPhone, PC or other Samsung smart TV. I have already restarted the TV, uninstalled and reinstalled the Movistar app.
no clear solution
Those responsible for Movistar are not being very decisive and the problem seems to be ongoing. So far, different standard solutions have been suggested, such as trying to perform the following checks:
- Uninstall the App.
- Reset the router (factory values).
- Restore the factory values of the Smart TV.
- Unplug the TV from the power, wait a few seconds and plug it back in.
- Unlink the Smart TV in Device Management .
- Reinstall the App.
- Sign in and see if it answers correctly.
Most users have not found any of these steps that allow them to access through the app, having contacted the breakdown department without finding a way to solve this widespread incident.
«They have been like this for weeks and they don’t solve anything, from here they open up breakdowns and the 1002 technical service calls you and they don’t know what to tell you and they tell you that it is a general problem and that they will solve it they don’t know when that while you use the Deco and they close the failure”.
DavidF@davi_mikel@NachoSanJose @movistar_es I’m the same, they’ve been like this for weeks and they don’t solve anything, from here they open breakdowns and the 1002 technical service calls you and they don’t know what to tell you and they tell you that it’s a general problem and that they will solve it they don’t know when that as long as you use the Deco and they close the breakdownOctober 09, 2022 • 18:360
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Searching we have found a solution that a user provides and that consists of going to Settings, Network Settings, sharing WiFi with your mobile phone through tethering and connecting to that network to get into the app. Once inside, you could reconfigure your home network.
Lucas A.@heyazorin@davi_mikel @NachoSanJose @movistar_es You have to do it every time 🙈
But at least it works. 👌🏻October 12, 2022 • 11:290
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Apparently, this manages to solve the error momentarily, but you have to repeat these steps every time you want to enter the app .