Data issues are common and can happen when we least expect it. Among its possible causes, there is one that is beyond our reach and that is when there are network problems with our operator. Therefore, most of the causes and solutions remain on our side. Realme mobiles are not free from these failures either , but we will still have a good handful of options to get everything back to normal.
When something goes wrong with the data network, we will experience problems such as the inability to connect to the Internet or a speed that is too slow. Our Realme has some settings, which we can use, in addition to the checks that are mandatory to try to find the fault. Realme herself is aware that these problems occur and also provides us with her own advice.
First of all, check this
We are facing the first tests that we will have to do before looking for other culprits . In the vast majority of cases, the data network returns to normal after checking one of these points.
Basic points to review
We give you a series of quick points that we should quickly look at before we get into the worst:
- Change your area : Whether you’re at home or on the go, try moving to see if the network improves and mobile data returns.
- Remove the mobile phone case : it may be interfering with signal reception, and even more so if it contains metal parts.
- Is the data activated? Check that the mobile data box found in the quick access menu is active.
- Airplane mode enabled : in the same quick access menu, we will check that Airplane Mode is deactivated.
- Disable VPN – In case you are using a virtual network, please disconnect and try again.
- Close apps in the background : they can limit or completely stop the flow of data in the app that interests us.
- The SIM card : It is common that the SIM card can move and cause data or coverage problems. To get out of doubt we will have to open the SIM tray in our Realme, removing and reinserting the SIM. Once done, we restart the mobile and check if the problem has disappeared.
Realme diagnostic mode
To find out if it is a hardware problem on the Realme mobile, we find a somewhat peculiar function, which we find in more and more layers of customization: diagnostic mode.
We find this Realme smartphone analysis tool by default thanks to its customization layer. In addition to this function, it will be ideal for checking each of the device’s components. In this way, we will be able to see if everything works fine or if there is something wrong with the terminal.
Therefore, to access it we must go to the Administrator/Phone Manager (the name will depend on the version of the customization layer that we have in the Chinese device) > click on the option called Diagnostics > tap on Continue > select the sections that you want to check, in this case it will be the SIM > tap on Run diagnostics .
When we press this last option, the analysis will begin on the smartphone. With this tool, Realme UI will be able to check if the different elements of the device are working correctly. Of course, it will only analyze those components that we have previously selected. In addition, we must also participate to verify that everything is fine by following the instructions that appear on the screen.
Finally, at the end of the diagnosis, it will show us a summary so that we can see which are the points that we should pay attention to, in addition to which tests have been carried out correctly.
If the problem continue
The previous checks can be considered ‘express’, as they will only take a few seconds. Even if we use the Realme diagnostic tool, it will not take more than a minute. However, now we will see some deeper adjustments to try to get mobile data working properly again.
Reset APN and network settings
The APN configuration are the parameters that the SIM card uses to be able to connect to the mobile data service of our operator . If they are not configured correctly, the data connection will be impossible and the problems will begin. To try to fix the problem we must go to Settings> Wireless connections and networks> Mobile networks> APN. The last step is to click on ‘Default values’ and restart the mobile.
Just as we have restored that section, we must do the same with the network configuration of the Realme mobile. To achieve this, we will have to go to Settings> Additional settings> Backup and reset> Return to factory settings> Reset network settings and confirm the action.
It may be the data limit
Whether intentionally or unintentionally, data limits are often the cause of these problems without many users realizing it. Within the Data Settings we find the option to limit them, which will automatically deactivate them. The next step, therefore, is to check these settings and proceed to deactivate them if you find them activated.
Change the type of network
It does not matter if we have a Realme 5G or 4G , since changing the preferred network type can fix the problem with the data. To do this, we go to Settings> SIM card and Mobile data and change the type of preferred network.
In this case, we must alternate between the different options to see if any of them work. If we have the mode in ‘Auto’ we must mark an option (5G, 4G, 3G, 2G) manually to see if the data works well in any of them.
Do you have Data Saver turned on?
Data saver is an excellent option when we are going to be away from a Wi-Fi network for a long time. However, if we have it activated we can have serious limitations to use the data in many applications. It is best to check if it is activated from Settings> SIM card and Mobile data> Data saving , and deactivate it.
Data plan fault
Although we assume that it is not the cause, it is convenient to check that the mobile data plan is active. What is disguised as a problem may actually be a finished data voucher that limits data usage. This is usually very common when the same bonus is shared between several lines. We can get out of doubt by calling our operator or entering your own app. Or, also, it may be that we have ‘melted’ all the GB that we had contracted in our rate.
Check the apps, just in case…
Within the mobile data options, we can see the use generated by the different applications. If one is generating too much traffic, it could be the source of the problem, by limiting the width for the rest of the system. This usually happens when malware or viruses have sneaked in, but we are not exempt from suffering it with popular apps.
update the phone
Realme releases continuous updates on its mobiles. We see how in almost all of them, errors are corrected and the general performance of the system improves . Network settings are also protagonists of these improvements. This means that having the updated mobile could fix the problems we have with the data. To check it we will have to go Settings> System> System Updates. If the system notifies us of pending updates, we should not waste any more time, since the solution may be here.
There is no other, format the phone
If none of the above has worked for you, the truth is that we will have no other option than to format the Chinese device. If we have already verified that it is not a hardware error, we can only hope that it is a software problem . In that case, a factory reset will fix it quickly. So go to Settings > Additional settings > Backup & reset > Restore factory settings > Erase all data.