We can do little with a mobile that constantly fails coverage. If that happens, we will have problems with incoming or outgoing calls, worse we will also have many difficulties to be able to connect to our data network. OnePlus mobiles are not free of these inconveniences either, but luckily, once again we will have the right tools at our fingertips to try to solve them.
The symptoms to know that something is wrong with the coverage are easily identifiable , since our mobile has a signal indicator, which shows the power. Losing coverage on specific occasions is common, but when it happens too often, other factors can come into play. For this reason, it is best to carry out a series of checks to try to get everything back to normal.
How to fix network problems on OnePlus
Reset Network settings
This is a step that works in almost all cases, as we have polled by the OnePlus forums, so it should be our first stop. Resetting the configuration settings frees the network from potential conflicts and makes everything work as before. To do this we enter Settings / Wi-Fi and Internet / Sim and network. Then we select our card and click on “Access point names”. Finally we will have to click on the three menu points in the upper right part and touch on Reset Settings.
Change Network Mode
Likewise, without exiting the network settings, we will have to enter the Network Mode, to be able to select the automatic network mode in case it is not active. In this way, the terminal will always select the best option to maintain good coverage.
SIM card not active
In many cases, it is the SIM card itself that may have been deactivated , making coverage impossible. To check this we must go to Settings / Wi-Fi and Internet / Sim and network, on this screen, and check that the SIM card box is activated.
Remove SIM card
To try to get the coverage back, we must remove the SIM card to check if it has been displaced from its original position. We will also take the opportunity to clean the chip and re-insert the card. Another test that we will have to do is insert another SIM card in the phone to see if the problem has been solved.
Check location
It is very important to check our location and make sure we are in an area within the operator’s network coverage . Otherwise, the reception of the communication and network signal from our mobile phone will be affected or interrupted. We can also try to move to another area and see if the coverage recovers.
Other network settings
- Disconnect the VPN connection if it is active
- Restart the phone and try again
- Call our operator to make sure there is no network incident in our area
Reset to factory settings
Once we have our data safe, we can perform a factory reset as the last attempt to try to fix the problem. It is the best way to erase any possible conflict in the configuration or app causing the problem. We can do it from the settings of our OnePlus, entering the System and clicking on the Reset. The process will take a few minutes and the terminal will turn on again like the first day. The coverage should be restored and working properly.