The non-launch of the Pixel 5 in Spain has been a jug of cold water for many fans of the brand. However, the Pixel 4 and Pixel 4 XL are in the hands of many users, whose problems seem to never stop. Right now, the Pixel 4 are experiencing issues with face unlock, which fails for no apparent reason.
When a terminal has several unlocking methods, such as fingerprint and facial unlocking, a problem in one of the elements leaves options to use an alternative method even if we like it more or less. However, the Pixel 4 only work with face unlocking, which continues to bring many users head to head.
Face unlock does not work
As reported by Android Police, some users claim that it is the update to Android 11 that is causing the problem. However, others attribute the problem to some of the recent monthly updates that the devices receive. Affected users receive a message on the screen, inviting them to clean the upper frame of the screen , when they try to unlock their terminal using facial unlocking.
Reportedly, the method may work fine for a while after a reboot, but for most the feature is completely locked and not functional at this time. The Android 11 update seems to have spread the problem, but many users say that the problem is not new , and that solutions such as re-registering the face do not work. Google has stated that this problem, which was reported in its official help forums, was solved with the update released this month of November, but the reports of the owners of the Pixel 4 say otherwise. Some advanced users experiencing the problem have confirmed that both the proximity sensor and the ambient light sensor do not output data readings when the fault occurs.
There’s a solution?
These failures began to be detected in a more minority way, already in January, when another error message affected the facial unlocking of the Pixel 4, with one of the earliest versions of Android 11 for developers. At the moment there are no clues about possible solutions or temporary “patches” that can fix this problem. These problems are in addition to some of the newly released Pixel 5, which cannot be purchased in Spain, but whose first owners are beginning to notice a gap between the phone frame and the screen, which could jeopardize the IP rating. of the telephone.
Source>Android Police