Today’s mobile phones have become true pocket computers with which we can run all kinds of productivity applications and take high-quality photos. Therefore, it is likely that on more than one occasion we connect it to our Windows computer to transfer data between the two. During this process it is possible that we may see “Error, the device stopped responding or was disconnected” , which causes a cut in the transfer.
This is a frequent error that usually occurs when we try to copy many files at the same time or perform several tasks at the same time between our computer and the mobile, the SD card or the USB drive. This causes the connection between both devices to be saturated , which results in the appearance of the error message and the end of the data transmission that we were executing at that time. If this is something that happens to us, today we are going to see some steps we can take to try to solve it.
Restart the computer and reconnect the device
On many occasions when something fails we throw our hands at our heads imagining that its solution involves a serious problem, when it can really be solved in a simple way. For this reason, the first thing we must do when this error appears is to disconnect the device . Later we proceed to restart Windows . In this way, if the PC was saturated performing various tasks, it may have slowed down in such a way that it will cause the disconnection and the appearance of the error. Once started again, we reconnect the mobile and try to make the transfer again to check if the problem has been solved.
Reduce the number of tasks performed at the same time
Another reason for the “Error, Device stopped responding or disconnected” message may be because we are doing too many tasks at the same time , so we recommend that they be done gradually. That is, if we are transferring files and there are a lot of files, load them little by little. It is also a good idea to try not to do other tasks at the same time, such as deleting files. In addition, we must avoid using our mobile phone during the transfer of files.
Check the USB cable and the USB port of the computer
If we continue to have problems and the error message continues to appear, it may be due to a failure of the USB cable or the USB port of our computer . Therefore, the first thing we should do is check if the problem is outside the cable, for this we will try with another cable, connecting it to the same port or another port and determine if it works or not. We must also check the cable in another device to make sure it works properly. If the cable or port fails, it is likely to be the culprit for the poor transfer and the appearance of the error.
Try the Hardware and Devices Troubleshooter
If we have come this far without finding a solution to the Error message, The device stopped responding or was disconnected, we must try to use the “Hardware and devices troubleshooter” that incorporates Windows 10. This tool is responsible for correcting Automatic certain critical problems that may occur in the device, getting it to work correctly again.
To do this, we must press the keyboard shortcut “Windows + I”, so that we open the “Settings” panel. Once here, click on the “Update and security” option. Now, we look at the column on the left and click on “Troubleshoot”. On the right side, we look for the option “Hardware and devices”. Now we just have to click and then click on “Run the troubleshooter”.
If we have the most recent version of Windows 10, it is possible that the option “Hardware and devices” within the “Troubleshooter” will not appear. In this case we must press the Windows + R keys to open Run. Later we write cmd and click OK to open the command prompt. Here we will write the command “msdt.exe –id DeviceDiagnostic” and press Enter to execute. This command will ensure that the Hardware and Devices option appears again.
Reinstall the USB drivers from Device Manager
In the event that we have problems with any of the USB ports of our computer that is the cause of the appearance of the “Error, the device stopped responding or was disconnected”, we must try to uninstall and restore its drivers . To do this we must write device manager in the Windows 10 Start menu and select the corresponding tool. We can also access it from the Control Panel.
Once in the Device Manager, we navigate to the “USB connector managers”. Here we click on the right button and select “Uninstall the device” . Subsequently, we disconnect the device, restart the computer and connect the mobile again. Next, an installation message should appear to reinstall the drivers again. If this works, the connection between the computer and the mobile should be able to be done correctly.