The iPhone is a device that is not perfect. You may have a problem with the equipment that requires the intervention of a professional in order to repair it. On many occasions there can be some confusion with the preparations that must be made before going to the technical service. In this article we tell you everything you need to know.
Detect the problem on your iPhone
Before taking the mobile device to a technician, you must first know what is happening to him. In many situations you can fix it yourself without having to spend several days without your mobile device. That is why you must identify the specific problem. For example, it may be the screen, the speakers, the charging system … Once what is happening has been detected, you can try to solve it through the advice of Apple support or simply with a restoration of the operating system.
In the event that none of this works, it is equally important that you know well what happens to him. When making an appointment with the technical service and when going to the specific store, you must explain in detail what has happened. The questions that you should know how to answer are how long the problem has been, if you have restored the operating system and even if there has been some kind of blow. In this way, the task of the technicians will be much easier so that your visit to the technical service does not take too long.
Make an appointment with the Apple technician
Once you have found the problem, you can now get help from the company’s specialized staff. It is best to go to an Apple Store, but if you don’t have any available in your city, you can always go to an authorized store. In this you can find personnel who are also qualified by Apple and have the official components and tools. This is vital, since going to a store that is not authorized can mean the loss of the guarantee.
To be able to consult the stores that can carry out the repair with the maximum guarantees, you will simply have to make the query through the Apple website. In the event that you do not want to make the query through the Apple website, you can always contact by phone. Here you can explore all possible solutions and make an appointment with the store that is closest to you, since obviously you cannot go without prior notice in order to avoid chaos. Once you make the appointment, you will receive an email with all the necessary information to take into account to go to the technical service.
Contact Apple
So that everyone can be clear, you should know that there are many ways to contact the company to request the repair. The main ones are the following:
- Access the Apple support website . Here you can find all the possible solutions, such as going to the technical service to request a review and if necessary the repair.
- Via telephone. In the case of Spain, the free service number is 900 150 503.
- In the event that immediate intervention is required, you can go directly to an Apple Store or a SAT.
- Use of the Support application on iOS. With a very similar operation to the web but much more intuitive, being able to collect data from the device you are using.
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Make a backup of your data
Before going to receive help from the technical service, you should bear in mind that they can format your equipment. On many occasions, to carry out an adequate repair it is necessary to carry out a complete erasure of all the data, although the truth is that in other situations this is not the case. But in general, you always have to take into account that it can happen so you must make a backup of the iPhone. The most recommended is to do it through iCloud so that it is stored safely.
In this way you can always have a backup in the event that you need to format the equipment or if you simply have to give a replacement in the event that it cannot be repaired. This is something that should be done, since the backup can take too long in the store itself.
Deactivate the ‘Search’ function
In addition to backup, it is also important to disable the ‘Find my iPhone’ feature and even log out of iCloud. The first of these will allow the technical service to reset the iPhone without problems and will also prevent you from blocking it from a distance by mistake. This is something that is always checked as soon as the device is delivered.
In the second case, logging out of iCloud is important for security measures. In this way, no one will be able to access your personal files such as the cloud or the contacts that you have in it, leaving the team totally closed to anyone.
Remove all accessories that you have
In the latter case, it is recommended that the device be delivered without any accessories in the store. That is, you have to remove any cover that you may have on even the tempered glass in the event that a repair of the iPhone screen is to be carried out. In this way you can save yourself a possible loss in the repair process.
What you should keep in mind is that the charger may be required in the event of a problem with it or in the charging system. This would therefore be the last accessory to be delivered.