One of the most common things that are on smartphones are updates, with which we can solve problems and errors on mobile phones. However, we can find problems when updating Samsung phones , an error that affects all smartphones regardless of the model and the one that we are going to show you how I can solve.
There are several alternatives, for this reason we are going to start with the simplest processes and that do not make us lose files on our mobile phones and later search for alternatives that are effective. Android and One UI updates are necessary if we do not want our Samsung mobile to become obsolete in a short time or we are affected by vulnerabilities.
OTA update does not download on Samsung
When we receive an update via OTA on Samsung mobiles, it alerts us with a notice that we have it available. To do it we just have to click on it and it will direct us to the updates section that we can find manually in Settings> Software update. In case we have an update available it will appear and we will only have to press download and install, but when the problem occurs we must follow some checks and steps:
- Check that you are connected to a WiFi network, otherwise it may be limiting the download because it is very heavy.
- Make sure that the WiFi signal works, test it by opening the browser and loading some web.
- If the problem continues, restart your mobile and try again.
The message “The current version of the software is not compatible” appears
One of the problems that can give us more headaches when trying to update One UI on our Samsung mobile phone is the one that we think is the message indicating that the software version is not compatible. This message appears by mistake, since if we have not changed the ROM of the device and we have not completed any other advanced process, we should not have problems.
To get to the solution of this error, we are going to follow several available methods where we will resort to various tools to find the problem that prevents us from updating our mobile.
Smart Switch fixes the problem
This program developed by Samsung will be our key to update our mobile. We will only have to download it on the official website and install it with a few simple steps where the necessary drivers and tools that we will need later will be installed. Once we start it, we will find a panel where it indicates that we have to connect the device and later we will go to the more button at the top.
Among the options we will choose the emergency recovery software and the program will try to find the Samsung update that corresponds to our model. When you find it, it will install and in this way we will skip that problem that we encountered.
The latest solution to the problems to update Samsung
When we have tried all the solutions that we offer you and the problem continues on our mobile, we will only have to opt for the hard reset in Samsung. In this process, all the files on our mobile will be deleted, so we must save them on other devices.
- We turn off our Samsung mobile.
- Then we press the power button at the same time and increase the volume at the same time for several seconds until we see the Android logo.
- With the volume up and down keys we go to “Wipe data / Factory reset” and accept with the power button.
- Now we stand on “Yes” and accept.
- Finally we choose “Reboot system now”.
When our phone is turned on again, we will have to configure it and once we have accessed it, the first thing we will do is check that the problems to update Samsung have been solved. It is likely that some files or applications were added and will cause a system error.