The iPhone is a computer that can fail at any time. One of the most annoying errors that can occur occurs when you turn it on and it stays in the characteristic bitten apple without going over there. This causes it not to finish turning on, but it has a solution. In this article we explain how to easily try to fix it.
Force restart iPhone
The first thing you should do in these situations is to restart the iPhone. It is possible that in the traditional way you are not doing well because the buttons do not respond properly. But forcing the reboot will always reboot as it acts squarely on the iPhone’s motherboard. In order to carry out this operation, you simply have to follow the following steps, depending on the iPhone you have:
- iPhone 8 or later:
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- Quickly press and release the volume up button.
- Quickly press and release the volume down button.
- Press and hold the side button until the Apple logo appears.
- iPhone 7 and iPhone 7 Plus: Press and hold the lower button and the top or side buttons until you see the Apple logo.
- iPhone 6s or earlier models: Press and hold the Home button and the Top or Side button until you see the Apple logo.
It is really important to release the buttons when you see the Apple logo appear to avoid entering recovery mode. The moment the Apple logo appears it will mean that it has been restarted in a correct way. It is quite likely that this will end solving a problem since restarting the computer stops all the processes that could be preventing it from starting correctly.
Connect iPhone to Mac or PC
Fix problem without losing data
In the event that the reboot does not work and continues to go beyond the block with a black background, it is best to connect it to a PC or Mac. Once connected, open iTunes or if you are on macOS Catalina or higher, open the Finder. You should check if the connected device recognizes you or if, on the contrary, it does not appear in iTunes at the top or on the side of the Finder. ITunes can be forced to recognize the computer, by entering iPhone in recovery mode. But don’t worry, it will simply try to update the operating system without performing any kind of data deletion.
To put the iPhone in the recovery mode, you simply have to follow these steps:
- On an iPhone 8 or higher: Quickly press and release the volume up button. Then immediately press and release the volume down button. Finally hold down the side button until a laptop and a cable appear below.
- On an iPhone 7 or iPhone 7 Plus : Press and hold both the top or side button and the volume down button at the same time. Do not release it until the recovery mode screen appears.
- On an iPhone 6s or earlier : Press and hold the Home buttons and the Side or Top button at the same time. You should not release it until the recovery mode screen appears.
Once the iPhone is in DFU mode, you will see how the computer it is connected to appears a pop-up window where it gives you two options: restore and update. You must press the update option to reinstall the operating system without having to erase any data from the device.
Please note that the software download will take several minutes to complete. If it takes more than 15 minutes, this recovery mode will be exited and you will have to do the steps that we have previously mentioned.
Fix problem restoring
If, on the other hand, when updating the operating system it continues presenting the same problem, you must restore the iPhone completely. This is an operation that will obviously cause all the files you have stored on the device to be erased, but it can completely solve the problem. This is because the possible cause that causes it to freeze completely on the apple is eliminated. In order to carry out this operation, you simply must follow the steps mentioned above, but instead of clicking on ‘Update’, you must click on ‘Restore’.
The most recommended is to do a completely clean installation. This means that performing the initial setup should not restore a backup through iCloud or iTunes. It should be configured whenever possible as a new iPhone.
Contact Apple
In the event that none of these tips that we have given have worked for you, you should contact Apple. Above all, it will be very important to go to the technical service if the iPhone continues with the black screen but you can hear alerts or sounds as well as if the iPhone buttons do not respond correctly.
If you have completely restored the operating system once, chances are the problem is with the hardware and not the software as such. That is why from Apple they can make a diagnosis of the internal components, and if necessary make a replacement or a repair. To contact Apple, simply download the application or call customer service to make an appointment at an Apple Store.