The potential of the iPad is greatly increased thanks to the wide variety of accessories that we can use with this device, mainly keyboards. This combination has led many users to replace their laptop with an iPad and keyboard. However, the frustration can be enormous when the connection between the two does not work, so in this post we want to tell you what you can do to solve these connection problems between your iPad and your keyboard.
First, ensure the connection between the two
It really seems silly, but many times we spend hours and hours looking for a solution when it is really simple and is in front of our eyes. Therefore, make sure that the bluetooth connection is active on your iPad, for this I recommend that you go to Settings> Bluetooth and activate the “Bluetooth” option. Something that we also recommend you check is if the keyboard you want to use with your iPad has a battery . Some of these accessories work with batteries, or even with batteries, therefore it is vital to make sure that what is really failing is the connection with the iPad and that the problem is not the lack of autonomy of the keyboard.
Cleanliness is always very important!
A vital point if we want to keep the devices in good condition and in good working order for a long time is their hygiene, and of course, this case was not going to be an exception.
Many keyboards for iPad make the connection with the device through magnetic connectors, for example, the Smart Keyboard connects to the iPad magnetically, therefore, we recommend that, if you have a keyboard of this type, or any other that performs the connection with the iPad in a similar way, make sure that the contact surface between both, iPad and keyboard, is free of dust, debris or any intruder that could be an impediment for both to connect properly.
For cleaning we recommend that, of course, do not use any type of liquid, just use a cloth, which does not leave or release residue and clean the contact surface of both making sure to leave it free of particles.
Disconnect the keyboard
On many occasions, as we said before, the solution can be really simple, so one of the first options that we recommend you try to solve the connection failure between your iPad and your keyboard is to disconnect or unlink both devices and, after the step a few minutes, re-link them. It is a really simple but efficient solution in many cases.
Restart the iPad relatively frequently
The connection problem may be on the keyboard, but obviously also on the iPad. It is advisable to perform at least one reboot of the iPad a week because, of so many processes that are carried out within the device, some may get caught and this leads to a “less good” operation of the iPad leading to errors such as the problem we are dealing with in this post. Therefore, remember at least once a week, restart your iPad. This is a process that will take you no more than two minutes and can improve the performance of your device, and of course, whenever you have a problem, opt for this possible solution.
Software problems?
Software updates are always focused, as it cannot be otherwise, to improve the functioning of the devices, however, the software, being a product resulting from human action, is also subject to errors, therefore, it is possible that the reason why the connection between your iPad and its keyboard has stopped working is the result of an error in the software that mounts your iPad.
If this is your case, we are sorry to tell you that there is no solution that is in your power to carry out to be able to solve your situation, the only thing you can do is wait for Apple itself to solve this error with a new software update.
However, before reaching the conclusion that what is happening to you is due to a software failure, we recommend that you investigate a little more and verify that other users with the same iPad and keyboard are having the same problem, if not is so, surely the problem is not the software of your iPad.
Contact Apple Support
One aspect that acquiring an Apple product is so valuable is, in part, because of the great technical service that the Cupertino company has. This has highly trained professionals who are always willing to help the consumer, not only with effective solutions but also with an exquisite treatment in most occasions.
Therefore, if none of the solutions proposed earlier in this post has served you, the only thing in your power to solve the connection problem between your iPad and its keyboard is to contact Apple’s technical service.
In this case, the scenarios contemplated may vary depending on whether or not the keyboard is from Apple itself, or, failing that, purchased through the online Apple Store or any physical Apple Store. If this is your case, it is normal for Apple to first verify that the problem does not originate in the iPad, and then check the status of the keyboard, in case it is the latter that fails and, in addition, is under warranty, Apple will usually change it for a new one, however, if it is not under warranty, after studying the repair cost they will tell you the amount you would have to pay if you want to repair the device.
However, if the keyboard is not from Apple itself nor has it been purchased in a physical Apple Store or through the Apple Store online, surely Apple will limit itself to ensuring that the problem does not originate in your iPad, but rather that it is in the keyboard. In the same way, if the problem were in the iPad, the technical service will provide you with possible solutions.