Along with the launch of the new iPhone 12, Apple has also released new cases that are compatible with these devices. Obviously there have been many users who have already chosen to get these cases to have their new iPhone fully protected. But unfortunately these cases have not been out of criticism as some users have reported problems in the design of these that are incomprehensible.
iPhone 12 cases arrive without sound holes
It has been through two Reddit threads where users have shared photographs of their new cases, where you can see that something is missing. Specifically, the problem is in the lower part of these where the holes for the speakers are not found . In order that there are no problems with the sound output when the iPhone is carried with a case, there are always some small holes next to the charging input. On this occasion these users have seen that these covers have arrived defective without these holes.
Obviously this is a serious problem. As we have mentioned before when using a case on the iPhone that is covering the audio output when you are listening to music or making a hands-free call, the experience will be very inefficient . This is the same thing that happens if you get hold of an iPhone right now and put your hand on the bottom while a video is playing. Obviously, it won’t sound nearly as good compared to when your hand isn’t on the speakers.
Throughout the thread on Reddit the case is clearly appreciated from different points of view. In this sense, it can be clearly seen that precisely these covers are defective at the factory and are not hidden in any way by the color of the cover itself.
Replacement by Apple
One of these customers contacted customer service for an explanation. The assistant who attended him stated that a case should not have holes for the speakers in any case. Obviously this does not make any sense and it is not correct since Apple covers include this type of outputs for the speakers and also in the iPhone 12. Many other users have also received their case at home bought from the Apple Store and it has arrived perfect with the corresponding holes .
In the event that you receive a case yourself that does not have these audio outputs, you can always ask for a replacement. You will simply have to contact Apple technical support or visit an Apple Store to expose your problem. They will instantly make a replacement to give you a totally new cover. The reason is that the new Apple cases have a design in this sense identical to that of the rest of the models. And it is logical, since until the covers can dispense with these holes without sacrificing the quality of the sound, they must remain present.