Cloud storage systems have become fashionable for a few years. It is a fast and convenient way to keep our most important files safe while being able to always have them available from any device. One of the best known cloud services in Microsoft‘s OneDrive , which offers 5 GB of free data to all its users and that we can use directly from our Windows computer.
Despite being its own application with Microsoft, this does not imply that sometimes we can find some synchronization problems that can cause the application to malfunction, preventing our files from being saved correctly in the cloud. Therefore, today we are going to review which are the main problems of OneDrive and how to solve them.
Fix problems with OneDrive
If we have problems with the synchronization with OneDrive on our Windows computer, we can try to perform the following operations to check that it works correctly again.
Restart the computer
It seems like a no-brainer, but in many cases, problems can be solved with a simple restart of the computer . It may be that any internal Windows problem has caused the synchronization to be cut or also some problem with the computer’s Internet connection, so it is important to start by restarting the computer and checking if the problem persists or has been solved.
Check the internet connection
Another reason and root cause why synchronization may fail. Remember that OneDrive is a cloud service that requires a permanent connection to the Internet to carry out its work. That is why a possible cause is due to a connection problem with our Internet connection, so we must ensure that we have a stable connection, simply by opening a page on our computer and checking if it loads.
Restart the app
If we continue to have synchronization problems we must manually restart the service. For this we will press the Windows keyboard shortcut + R so that the Run window appears. Here we must write the following command % localappdata% MicrosoftOneDriveonedrive.exe / reset.
Once the command is launched, the OneDrive icon will disappear from the system bar, reappearing after a few seconds. If after a while the icon does not appear again, we must proceed to launch the service manually. Therefore, we will start the Run window again and this time we will write the command % localappdata% MicrosoftOneDriveonedrive.exe
Reinstall or update the app
Update problems may also be due to the fact that we have an outdated version or that the application may have been damaged. To do this, the best thing is to make sure that we have the latest version available, and if not, update it or completely reinstall the application . We can update or reinstall it from the Microsoft Store. Once installed, we must check if the synchronization problems persist.
Common problems with file uploads
Be careful with the size of the files
When uploading a file or folder to OneDrive we have to be careful with its size, since it is not possible to upload files larger than 10 GB . Therefore, if we are trying to upload a video in high definition, an ISO image or any other file that exceeds that amount, the synchronization will not be able to be carried out. In that case we can choose to compress the file using a program like WinZip or WinRaR.
Manage storage
We must also be careful with the storage management of our OneDrive account, since if we exceed its capacity we will not be able to continue synchronizing files. Therefore, we must check the amount of space we have available . Thus, we must access our account and from the Storage Manager option, we can see the amount of free space we have.
In case the synchronization problem comes when downloading a file to our PC, we must check that we have enough space on our hard drive. To do this, we must right-click on the hard drive icon and click on the “Properties” tab. Then, in the “General” tab, click on “Disk cleaning” to manage our storage and free up space if necessary.
Check if the file path is too long
Another problem that can lead to connection problems is a file path that is too long. Each file path must not exceed 255 characters , so if you are trying to add a folder or file with a longer character extension it may cause syncing problems in OneDrive. For this reason, it is recommended to inspect all the folders stored in the application and check that the name is not too long. If so, we must rename it with a shorter route.
Top OneDrive Errors and Issues
Now we are going to see what are the most frequent error codes that we can find when synchronizing files with OneDrive.
Error code 1
This code means that an unknown error has occurred, so we must verify that we have online access and update to the most recent version of OneDrive. By updating both OneDRive and Windows, you help with sync issues.
Error code 2
This error message appears when OneDrive has had a problem getting our account details. To solve them, we must log in with our Microsoft account to make sure that there is no authentication problem.
Error code 36
This error code occurs if SharePoint exceeds the limits for the number of items that SharePoint is capable of managing at any one time. The list view threshold is approximately 5000 items, so if we exceed it, it results in the error getting.
Error code 6
This error message means that a time-out error has occurred, so it is recommended that you restart your computer. Later we must check the Internet connectivity of the computer where we are trying to run OneDrive. In case we can access other Microsoft services like Outlook or PeopleLive, it is probably a temporary problem with OneDrive.
Error code 0x80004005
Another error that we can find when trying to unlock our personal OneDrive deposit. To solve this error we must access the Windows troubleshooter and select Windows Update and make sure that we accept all updates, including feature updates.
Error code 0x80010007
The following error code informs us that OneDrive is having difficulty synchronizing with our PC. To solve it we will have to unlink OneDrive and run it again. We must bear in mind that, if we disable, uninstall or unlink OneDrive from our computer, we will not lose any files and we can always access them from the online version. To solve it, click on the OneDrive icon on the taskbar, then on Settings and then on Unlink this PC. Later we will follow the steps indicated by the wizard to configure OneDrive again.
Error code 0x80040c81
This error code informs us that OneDrive is having problems connecting to the cloud, so we must carry out the appropriate checks to be sure that we have an Internet connection. If so, it can be corrected by resetting OneDrive.
Error code 0x8004de40
Like the previous case, this error message means that OneDrive has problems connecting to the cloud, so we will have to perform the same operations to solve it.
Error code 0x8004de80 or 0x8004de86
If any of these error messages appear, we will have to uninstall and reinstall the application. We must bear in mind that we will not lose data when we reset or uninstall OneDrive.
Error code 0x8004de85 or 0x8004de8a
We may see some of these errors when there is a problem with our OneDrive account. To solve it, we must enter our Microsoft account to make sure that there are no authentication problems. Later, we click on the OneDrive icon on the taskbar, access Settings and select the account tab to make sure it shows the correct account.
Error code 0x8004de90
If you see this error code, it means that OneDrive has not been fully configured. We must open the application again and when the program starts, write the email address of our Microsoft account and select Sign in to configure the account.
Error code 0x8004de96
This error may appear after changing the password of our Microsoft account, so we must log in again with the new password to solve it.
Error code 0x8004dea3
The following error message appears if some Windows functions do not work or Windows hangs. In this case we must use the System File Checker to examine Windows and restore the files.
Error code 0x8004deb4
The following error may appear when logging in to OneDrive after updating Office 2016 build 16.0.7967 or to a later version of Windows 10. To solve it, press Win + R, type regedit and click OK. We are looking for team HKEY_CURRENT_USER software / microsoft / onedrive. Right click on the panel and add a new DWORD. Name the new DWORD value EnableADAL. Modify the new DWORD entry to give it a value of 2. We close regedit and restart the computer.
Error code 0x8004ded2
This code appears when trying to add a work or school account from an organization that doesn’t support OneDrive. It is possible to solve the problem by resetting the application of our team. This does not cause loss of files or information.
Error code 0x8004ded7
If this error appears it is because we want to use OneDrive from a previous version, so we will have to download the most recent update for our equipment.
Error code 0x8004def0
This code appears if our account credentials have changed or have expired. Your organization may have a password policy that requires users to change passwords every 60 days. We must check if we have access to other Microsoft services.
Error code 0x8004def7
We may see this error if we have exceeded storage capacity or if our account has been suspended.
Error code 0x8007016a
If this error appears we must make sure to log in to OneDrive and click on the icon on the taskbar. We access the configuration and deactivate the box to save space and download files when using it. Later we reset OneDrive and re-enable the files on demand.
Error code 0x8007018b
This code can appear when we try to delete, move or rename a file that is open or in use in OneDrive. To fix it, we must wait for the synchronization to complete. Later we close the application, clicking on the cloud icon, select more and then close OneDrive.
Error code 0x80070194
If this error code appears, we must reset the application in order to solve it.