When we have a problem with our phone, all the alarms automatically go off that make us fear the worst until the moment we go to fix our phone at the technical service. The point is that this does not always go well and it may be the case that, when trying to repair the phone, the guarantee does not work and we start to have problems through which we cannot carry out the repair of the phone.
This can be a problem, but is it really legal not to get our phone fixed? In the event that everything is fine, can they really refuse to use the guarantee?
What is the status of your mobile?
If there is one factor that will affect above all else when carrying out the repair of our mobile phone or any component of it, that is the state in which it is found ; so this will end up affecting whether the phone really needs to be repaired or if, on the contrary, it is not covered by the warranty. This is a matter that, of course, is affected by the age of the mobile, although there are old mobiles that are very well preserved, there are often phones less than 3 years old that have marks from being dropped or have been misused.
You should know that in the event that the mobile has suffered some type of blow, fall or any damage that has not been grasped caused by a failure within the mobile itself, we will be solely responsible. This is also applicable in the event that some type of liquid enters it, such as water on the mobile phone, so, in this way, we will have to make sure and remember that none of this has happened to us so as not to have more issues.
Perhaps you are a handyman who likes to completely fix everything at your own risk, but in this case… it has not gone so well for you, so now you are desperately looking for a solution to your problem, this being, going through the technical service to fix it. Therefore, if you have opened the phone to see for yourself what is wrong with it, when you open it yourself, the guarantee is completely eliminated.
And if everything is fine?
In the event that everything is fine, remember that nothing bad has happened and the mobile phone has been treated in the best possible way, it is really very rare that they completely refuse to repair the problem that your phone currently has. It is something that has to make us raise the alarm, because something is wrong with this process. First of all, you must ask them to specify what is really happening so that they do not want to fix your mobile phone.
It may be that you have not gone to the best of technical services or that you have trusted a friend or acquaintance who has assured you that they will fix your mobile phone and nothing is further from reality, they will not be capable at all to carry out this assignment. In any case, the best thing you can do is put yourself in the hands of your manufacturer , who, better than anyone, can leave your mobile correctly repaired and without major problems.
You must correctly verify that it is not an error and that everything is in a correct state of conservation and immediately return to the technical service and that now they can help you knowing that everything is fine or tell you how to proceed.
Beware of battery problems
Despite the fact that we are tired of verifying that the guarantee of the different products that we buy is around 3 years, this is not always the case and it is one of the issues that can affect the repair of our mobile phone if it is that the problem we have is in our battery.
The battery can be the main culprit that we cannot get to repair our smartphone the way we want and it is that beyond the different components, the battery of our mobile has much less guarantee than what is stipulated for others components. In this case , it is usually 6 months that the guarantee will cover our repair, although it depends on each manufacturer. This is also applicable to the charger of our mobile, which in the event of having to repair or change it again will have a limited warranty period.