AirPods are undoubtedly one of the best accessories that can be used on a day-to-day basis. But even if they are high-quality headphones, they can always present a problem. In these cases, you should know that the warranty can cover a lot of the failures that can occur. In this article we tell you everything you need to know about this warranty period such as the consultation or what it covers.
Check the AirPods warranty
In Spain the legislation grants to all products that are bought in the country two years of guarantee. The first of these is responsible for the manufacturer and the second for the seller. In the event that the purchase was made in the Apple Store itself, there is a two-year warranty with Apple itself. This is obviously very interesting since all the repairs can be done by the official manufacturer or authorized technicians who are undoubtedly the most appropriate to know in detail the operation of the products as well as the use of the best replacements. In these two years, most repairs are covered, as we will see below.
In the event that you have doubts as to whether your AirPods are covered by the warranty or two years have passed since your purchase, you have two methods to confirm it. The first is obviously looking for the purchase invoice and checking the date it was purchased, which is when the warranty period begins. The second option is to make use of the website offered by Apple to make these types of queries.
To make this query, you simply have to have the serial number of the AirPods at hand. You can check it in the box where they came from, in the case itself under the lid and also on the iPhone to which they are linked within the ‘Information’ section within the system settings. Entering this serial number on the page will give you information about the status of the warranty with the services that are covered and the end date. In some cases it is possible that the correct information cannot be provided as the sale purchase is not registered. This can occur when the purchase has not been made in the Apple Store and the warranty is not correctly registered in this system. In these cases you should contact customer service.
What is covered by the warranty
In the case of the general warranty, only battery problems or a factory defect are covered. For example, in the event that the battery begins to fail without any reason, you will be entitled to a replacement without having to pay absolutely anything. The problem comes when the battery has suffered a problem due to its natural degradation that has no relation to a factory fault. In these cases, Apple can replace it but you will have to pay the price of the service that amounts to 55 euros.
Other factory failures such as those related to the bluetooth connection or sound quality also fall within the warranty. Obviously, a detailed examination of the headphones must be carried out in order to rule out that the error has been caused after a blow and even a water dive. It should be noted that accidental physical damage is not covered by the warranty, nor are problems caused by water. Although the AirPods Pro have resistance to water and sweat, they do not guarantee that they can end up breaking when exposed to these situations and no case will be covered by the guarantee as it is not waterproof or sweat proof. In these cases, the replacement can cost 99 euros.
Additional Apple Care + warranty
There is the possibility of contracting the Apple Care + extended warranty plan in the first days after the purchase of the AirPods. In this way, the repair of the battery due to degradation or damage of the AirPods is covered within the guarantee but paying a small part of the service. Obviously it will be much less than the price that would have to be paid outside the guarantee. In addition, in these cases the Apple Care + guarantee will offer you one more year of protection, so you will have a guarantee of 3 years in total.
Where to make use of the guarantee right
In the event that you have any kind of problem with your AirPods, you should contact Apple. You can make a call to support through the official Apple channels. It is also possible to make a contact through the Support application found in the App Store to manage the repair with the corresponding shipment. Although the most common solution is undoubtedly to make an appointment at an Apple Store so that they can diagnose it and initiate the corresponding repair.