In general, all Apple devices are really reliable, however, perhaps there is one of them that stands out above the rest, and those are big words, we are referring to the Mac. Despite this, it is always possible that some unit has failures , or that simply due to misuse or as a result of a software problem a failure is generated on the Mac. Therefore, today we want to tell you what to do if your Mac’s camera has failed.
Cleanliness is always very important
One of the points that must always be taken into account to keep a device in its best condition is cleaning, be it the Mac, the iPhone or any technological product. This case is no exception. If you are having problems with your Mac’s camera or it looks blurry, we recommend that you clean the screen of your Mac and, of course, pay special attention to the camera area.
For this, what we recommend is that you clean it with a microfiber cloth, you just have to moisten it slightly or even use a special liquid for it. If you choose the latter, we recommend that you take special care and pay close attention to whether or not the liquid you are going to use is suitable for the type of screen on your Mac. The one shown below is the one used by Apple itself in its technical service.
Rule out a software bug
As we mentioned earlier, one of the possible triggers for your Mac’s camera failure may be the software. For this, our first recommendation is that you always keep your Mac updated to the latest version available for your model. Software updates not only bring aesthetic and functional improvements, but they are intended to solve small errors that appear in previous versions, so it is best to keep the Mac always updated.
However, on rare occasions there are some updates that can cause errors, so if your camera has stopped working after updating your Mac’s operating system, we recommend that you contact Apple to report the problem and also, verify in this way that the failure is generalized and that you only have to wait for the Cupertino company to launch a new version solving the error. You can also choose to go back to the previous version while the software problem is fixed.
Another very effective way to know if the problem with your camera is an individual issue or it is a generalized failure is to go to different forums or even in the same social network Twitter, where you can find other users with the same problem and even possible solutions .
The simplest solution at your fingertips
One of the solutions that are always proposed and that in many cases is really effective is the restart of the device. It may happen that the camera does not work because some process that is carried out in the background has been blocked and the way to solve it is by restarting the Mac, therefore, we recommend that one of the first actions you take is this .
Check your usage time settings
If the version of the operating system on your Mac is macOS Catalina and you use Screen Time, you have to make sure that the camera is turned on and know the apps that use it have available time. To do this, follow the following steps.
- Select the Apple menu, click System Preferences and then Screen Time.
- Click Content & Privacy in the sidebar and then Apps.
- Make sure the Camera check box is selected.
- Click on “App Usage Limits” in the sidebar. In case you need to use the camera with an app that is listed, make sure the Limits check box is not selected.
Check the permissions of the apps to the camera
In case the version of macOS installed on your Mac is macOS Mojave or later, be very aware of which applications you have given access to your camera and which ones have not. It could be that you are trying to use the camera of your Mac with an application that does not have permission to use it and therefore does not work. In that case, to clear up any doubts, apart from granting permissions to the app in question, what you have to do is check that the camera works or not with other applications.
Contact Apple
One of the fastest and most effective ways to always solve any problem with any Apple device is to contact the technical service of the Cupertino company. You can do this in different ways, through the Apple Support app, through the Apple website or by calling Apple’s customer service number (900 812 703). In this way, Apple workers can guide you to find and find the solution to the problem with your Mac’s camera.
Connect other cameras to your Mac
A possible temporary solution to your Mac’s camera problem may be to use an external camera. Today there are really interesting options capable of offering a really fantastic video quality and that can meet your needs when making video calls or even broadcasting live on a platform. Here are two options that we recommend.
AUKEY Webcam
AUKEY is a manufacturer that provides accessories for Apple devices with a high quality, and in this case also offers a fantastic option to improve the image quality in the video calls or live broadcasts that you want to do through your Mac. It offers a quality of 1080P Full HD, it has a stereo microphone and is of course compatible with macOS.
Logitech C920s
Another manufacturer that offers very high quality products compatible with Apple devices is Logitech. In this case we are talking about one of its Webcam focused on the professional world that needs to offer high image quality when making video calls or broadcasting live from your Mac. In this case it provides an image quality of 1080p / 30 fps, with automatic lighting correction.