How to Contact Binance: Customer Support and Troubleshooting

Binance is one of the main cryptocurrency exchanges in the world where we can buy cryptocurrencies but also operate with them, search the different markets, find or buy NFTs… You can check the prices of Bitcoin, Ether and dozens of digital assets. The largest cryptocurrency platform that you surely use or have used. And if so, you should know how to contact Binance in case of any problems, how to talk to customer service or solve the main problems.

If you have had a problem with Binance or simply want to know who you should turn to when you have it , we explain below how to contact support.

Binance Help Center

One of the first things we can do if we have a problem and want to contact Binance is to see if we can solve it directly from the help and support center where we can find all kinds of answers to frequently asked questions related to a series of Binance categories. We simply have to go to “ binance.com/es/support ” and we will find the frequently asked questions section. Here we will find a series of categories or sections:

account functions
Deposit / Withdraw crypto
Finance
NFT
Tutorial
buy crypto
api
vip
Binance Fan Token
Spot & Margin Trading
Security
Binance Earn
Crypto – derivatives
terms of use

Within each of the categories we can search for frequently asked questions on that subject . We can see a basic guide to start using it, how we can withdraw cryptocurrencies, how we can see the blocked savings…

It is not a way to contact Binance but we can solve a series of basic problems without having to talk to customer service or support, we can simply use the search engine to find or resolve any doubts we have without an operator explaining how to do it . It must be the first step.

Contact Binance

We cannot contact Binance through any help or support phone but we can send comments with suggestions or problems or we can do it through a chat on the website. Also through social networks where we will find the different profiles of the account in different languages available and according to the different countries we can write on Twitter, Instagram.

In social networks

One of the ways to contact Binance is to do it through its social networks where we can contact in addition to seeing all the news. There are many official accounts depending on the country you are in and we can contact you from Twitter, from Instagram, from Facebook…

On Twitter we can contact Binance through its Twitter profile in Spanish that we will find on the microblogging social network as @BinanceES. But there are also specific profiles depending on the country you are in and we can find a specific account for Argentina, Colombia, Uruguay, Chile or Paraguay…

On Instagram we can also find the official Binance account in English but also other accounts in Spanish such as @binancespanish or specific profiles for the countries already mentioned on Twitter: Argentina, Chile, Colombia, Paraguay…

All profile accounts allow us to see publications, stories with information and news … Or we can contact by private message, although it is not the fastest or most direct way to receive help since we will have to wait for a response.

chat support

We can also find a support chat on the web page that we will see on the right of the screen, at the bottom. Here we will see that there are a series of possible questions that we can touch to ask them in the chat but we can also choose the option “I want to ask a new question” to write what we need. If none of what they suggest works for us, simply check “Problem not resolved” and use the dialog box to write your question.

It may take a few minutes, and you’ll see a message that says, “Please wait a moment while we put you through to a customer service representative. You can provide more information, attach images (if necessary) and minimize the chat window. You will receive a notification when the representative connects to the chat” along with the estimated wait time for an agent to see you.

After this time you will be able to contact Binance through an operator or agent who will solve any doubts you have with the application or any problem.

Send comments and suggestions

Binance also has a section where we can submit feedback. Binance has a section that allows us to send comments on all kinds of content and sections such as language and translations, design and layout, security vulnerabilities, product suggestions… We can give opinions that the team reviews and that they will take into account to improve the website or the different products according to the different comments received by the different users. They collect the following from Binance: “We treat security as our number one priority and look forward to continuing to improve our product by building it with you in the future. Discover gaps or product potential and track the status of projects.” We will not contact but we can send suggestions and we will do this from the Binance Feedback website.

The first thing we must have is an account in which we have previously logged in. From the Binance website we go to the end and we will find the button “give us your opinion”. From here we can scroll and tap on “send a comment” where we must fill in a series of data…

The first thing we are going to do is choose the type of suggestion: language and translations / design and layout / security vulnerabilities / product suggestions. We choose the type of product in the drop-down menu and we choose the platform from which we want to send the comment (electron, iOS, Android or website) We must also choose the language of the improvement and when we have already filled in or selected all these boxes we will only have to fill in the box that Binance leaves us to enter text. In addition, we can add attachments that explain what we want to comment on or show.

We can also check the history of comments you have left as long as you have an account and have previous comments or suggestions.