Since Apple‘s iPhone 12s were launched, numerous user complaints have been seen stating that their screen looks yellow. Obviously this is not normal and less so with the advanced screen technology that these devices have. That is why in this article we tell you what you should do immediately to avoid these tedious problems on a device that is still under warranty.
What does Apple say about it?
To this day, the reason why these problems appear in the iPhone 12, iPhone 12 mini, iPhone 12 Pro and iPhone 12 Pro Max remains unknown. Samsung and BOE are the manufacturers of these panels and they have not commented on the controversy either. Therefore, it is not possible to know if it is a batch of units that came with factory problems or if, failing that, it is a calibration problem of these that can be easily adjusted with a tool in technical support. In any case, we will help you in the following sections to know how you should proceed to have the best experience with your terminal screen.
Options within the iPhone settings
A priori the problem derives from the hardware and more specifically from the screen, although it is not ruled out that it is in good condition and that it is the software that generates a problem. It is also possible that you have an unwanted configuration of the screen of this.
Reboot the device
If your problem is specific and had not appeared before, it could be a specific failure caused by a process in the background. And what is the fastest and most effective way to kill them? Turning the iPhone off and on. Yes, it sounds stupid and is very reminiscent of computer jokes, but there are many failures caused by these processes and this solution can be effective. In this case it doesn’t seem likely, but if you want to rule out all possibilities, you will have to.
Check if it’s up to date
First of all, make sure that you have the iPhone with the latest version of iOS available. You can go into Settings> General> Software update and check if there is a pending version that you can download and then install. Remember that you must have an internet connection to be able to download any system update.
Check your display settings
If you open Settings> Screen and brightness you can find a few screen adjustments that could be affecting the color, intensity and brightness of the device screen. Try playing with these settings to see if activating or deactivating any of them solves the problem. The dark mode, the brightness, the True Tone function, the Night Shift … Especially these last two can cause the screen to look different than normal, so you can deactivate them if you have them activated.
Other settings at your disposal are found in Settings> Accessibility> Display and text size. In this section you can increase the contrast, activate the color inversion and even use color filters. It is possible that some of these settings were changed.
Restore the iPhone before anything else
Yes, we already know that it is tedious to have to format the iPhone, but we cannot deny that the screen problem is also uncomfortable. Our recommendation is that you carry out this restoration by connecting the iPhone to a computer, using iTunes in old versions of macOS or on Windows PC, and with Finder in versions of macOS Catalina and later. Once you have restored the terminal, try configuring it without backup.
If you bought it less than 14 days ago
If you have not been able to solve the problem with the above tips, all possibilities are reduced to one: the screen is faulty. You will have a period of 14 days from the date of purchase of the iPhone 12 to return it, for which you must claim that this problem already came from the factory and that obviously the device does not have any scratches, bumps or any other mark of use that may imply that the failure is due to it. It is important to emphasize the issue of dates, since it does not count from when you activate the device, but from the purchase date that appears on the original purchase receipt and / or invoice.
The return period has passed
If the return period has already passed, you will have no choice but to go to Apple’s technical service. Regardless of where you buy the device, if it was purchased in Europe the first year it will always be with the manufacturer. We recommend making an appointment through the website enabled for it, with the iOS Support app or even by calling technical support. The number 900 150 503 is free from Spain. If you don’t have an Apple Store nearby, you can make an appointment with one of the so-called SATs, which stands for Authorized Technical Service. Both the Apple Store and these establishments have the tools and qualified personnel to find the source of the problem and offer an effective solution. If it is detected that it is indeed a factory fault, the repair will be free . If they have to offer you another new replacement iPhone, you will not have to pay anything either.
What if it is another problem?
If the problem does not really stem from a factory problem, you will probably have to bear the cost of repairing the device. Obviously you can explain the situation if you have not really misused the terminal, but if it has been the case and it is the screen that needs to be changed, these are the prices that you must assume:
- iPhone 12 mini: 251.10 euros.
- iPhone 12: 311.10 euros.
- iPhone 12 Pro: 311.10 euros.
- iPhone 12 Pro Max: 361.10 euros.
If you have AppleCare + contracted , the price will be 29 euros regardless of the iPhone 12 model.
Apple also has a collection service through which you can repair your phone without having to go to any establishment, although they could charge you 12.10 euros for shipping costs. However, they will offer you a preliminary budget in all cases that you can accept or not without any kind of commitment.