Although the changes that we have seen in Realme mobiles when going from the first version of its customization layer to Realme UI 2.0 have not been excessive, the errors have been present and have caused several users to suffer problems in their terminals. The update that little by little has reached more smartphones is already in practically all the devices that are going to be updated and nobody wants to live with headaches.
As we have seen on other occasions, some of the errors are milder or more serious, which appear as soon as the update is performed and in other cases at the same time. Be that as it may, we are going to show you how you can solve those Realme UI 2.0 problems that spoil your day-to-day experience with the smartphone or even prevent you from continuing to use the device.
My phone restarts after updating to Realme UI 2.0
A problem that nobody wants to find in their terminal and that nevertheless has made an appearance in many models of the firm, is that the mobiles have begun to restart on their own without prior notice when receiving the latest version of the software . This error, which at first seemed something specific, has spread to affect many users on their mobiles. The complaints have not taken long to appear in the official Realme forums and this has led to the users finding the expected solution so that the mobile will work as before without this fatal error.
As we have seen in other cases, an update as important as the generation jump in the customization layer and also accompanied by Android 11, means that many terminals need to be factory reset. In your case, if you have not done so and you are encountering unexpected restarts, you will have to follow the following steps so that the mobile does not continue to be affected.
The first thing will be to transfer the photos and files that we do not want to lose to the computer or other device. Then enter Settings and make a backup, to finally restore it, accessing Settings> Initial configuration> Return to factory state (delete all) .
The mobile screen gets caught
Another fatal problem that Realme mobile users are experiencing as soon as they update their mobile phone appears unexpectedly in some applications or files. When the terminal has to use some files or system elements, for some reason it finds them damaged and that causes the screen to turn off or stay frozen for a few seconds, minutes or never respond.
This was not the case before upgrading to Realme UI 2.0 , but there is a workaround for it. Since now we cannot use the mobile to restore it as before, we have to follow the following steps that, we already warned you, will erase everything on the smartphone.
- We keep the off button and volume up if the screen does not work (approximately 7 seconds).
- Then we turn on the mobile with the off and volume down button pressed (for approximately 10 seconds).
- We will enter recovery mode where upon completing the steps (Wipe Data and Wipe Cache) we will lose all data but we will say goodbye to the problem.
It is impossible to use the fingerprint reader on Realme
If in your case the problems have not been as serious as the previous ones, but you have lost security as is the case of the many users who have been left without being able to use the fingerprint reader after the update, know that you can fix it. Apparently the update has brought changes in the security systems with the fingerprint and it is essential to reconfigure them as if the mobile were new.
These steps are started by going into Settings> Fingerprint, face and password> Fingerprint.
Once inside we will see next to each finger that we have saved the option to delete it, something that we will not be able to do if we do not know the PIN or security pattern. When deleting it, we only have to click on “Add a fingerprint” so that the fingerprint reader, regardless of where it is, stores our data again.
If later we try to use the fingerprint again, we will see that now the Realme failure is no longer repeated, neither to access the mobile or to enter banking or other apps that require this system.
Netflix and Amazon Prime Video won’t load
Although we might think that it is not a Realme UI 2.0 bug , the brand’s own forum moderators confirm that it is their problem. Users began to complain on various models that when trying to watch movies or series on Netflix and Amazon Prime Video, the application would stop and not load. After trying by many of them to restart the mobile they found that the problem continued to persist after a few seconds. Luckily the definitive solution is on the way.
To solve it completely, a security patch will have to be installed from Settings> System updates, but until then all we have to do so that the app works well with Realme UI 2.0 for at least a few days is the following: Access Settings> Applications management> Applications list> Netflix or Amazon Prime Video> Storage usage> Clear cache and then Clear data.
This will cause the service to ask us again for the username and password, but at least we will be able to see the contents normally.
WiFi and mobile data network failures
It is not the first that something like this has happened on Android mobiles, but this time the problem is focused on Realme UI, where this latest version is causing users to be continuously disconnected from the WiFi network and in other cases it is the mobile network the affected one.
To begin to put a solution we are going to try to recover normality in the WiFi , where what happens is that although it does not fail, in our mobile it is lost without any explanation. The easiest thing to do is enter the WiFi section within the settings, keep your finger on our saved network and delete it. But as many times this does not work, we will have to repeat these steps:
- We access the WiFi network in which we are counted or we have saved.
- Click on advanced options.
- We touch on IP address.
- In the last three digits we put the number 1.
For those who have the problem of disconnection in mobile data or that it does not even work at any time when doing the update, what they should do is enter Settings> SIM card and mobile data> Press on the name of the SIM you use to navigate> Access the Access Point Name and configure the APN of our operator.